Troubleshooting

Tag Pairing Issues

If you having any pairing issues, the tag may not be awake. Make sure you are doing the following: Pair Clubs in a well-lit space - day light works best Pair only one club at a time, with all ...

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Medallion Pairing Issues

If you are having issues with your medallion pairing, please try the following: Reset Bluetooth settings on your mobile phone by turning it off and back on Reset Network settings on your mobile pho...

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Replacing a Tag

If you receive a replacement tag you can add it to your golfbag in the Tag Manager. You can access your Tag Manager by doing the following: Go to ME tab > Settings > PRO > Tag Manager ...

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Replacing a Medallion

If you receive a replacement medallion you can add it to your account in device settings. You can access your device settings by doing the following: Go to ME tab > Settings > PRO To repl...

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Factory Reset of PRO medallion

A factory reset will forgot all pairings and device data. There are two ways to factory reset a medallion. Software reset A factory reset can be performed in the app by navigating to PRO device settings a...

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New Phone - Express Setup

We save your tags on our GAME GOLF servers so you can change phones without setting up a device from scratch. You do however, have to factory reset your medallion and then complete an Express Setup on your new ...

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Uploading Logs

If you are having issues during your round, please upload your logs and contact support@gamegolf.com. To upload your logs: Go to ME tab > Settings > Upload Logs

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PRO Medallion Lights explained

Please check out the following page to understand more about the PRO Medallion lights: http://www.gamegolf.com/home/assets/doc/index.html

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