Factory Reset of PRO medallion

A factory reset will forgot all pairings and device data. There are two ways to factory reset a medallion.

Software reset

A factory reset can be performed in the app by navigating to PRO device settings and doing the following:

Go to ME tab > Settings > PRO > Unpair

Hard reset

A hard reset can be performed by doing the following:

  • While holding down the power button, press the reset button (note: the reset button can be accessed by inserting a pin or paperclip into the tiny circular hole above the micro-usb port) and the red light should start flashing

  • Continue to hold down the power button until a solid green light comes on

  • The factory reset is complete when you see the disco lights on the medallion

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